Returns & Guarantee
We want you to feel confident trying Lomulusa. If it doesn’t help you rest better, we’ll make it right.
30-Night Comfort Guarantee
Try Lomulusa at home for 30 nights. If it’s not the right fit for you, you can request a return within 30 days of delivery.
This guarantee exists so you can experience Lomulusa without pressure or risk.
How to Start a Return
To request a return, email us at support@lomulusa.com with:
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Your order number
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A short explanation of the issue
Our support team will guide you through the next steps.
Return Conditions
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Returns must be requested within 30 days of delivery
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The product should be returned in reasonable condition
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In most cases, the item will need to be sent back once the return is approved
If your return is approved, we’ll provide clear instructions on where to send it.
Refunds
Once we receive and inspect the returned item:
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Your refund will be issued to the original payment method
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Refunds are typically processed within 5–10 business days
Please note that original shipping costs (if any) are non-refundable.
Exchanges
At this time, we do not offer direct exchanges.
If you’d like a replacement, we recommend returning your original order and placing a new one.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery at support@lomulusa.com.
Include your order number and photos if possible — we’ll resolve it quickly.
Late or Missing Refunds
If you haven’t received your refund after the processing period:
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Check with your bank or card provider
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Then contact us — we’re happy to help
Contact
If you have any questions about returns or the comfort guarantee, reach out anytime:
support@lomulusa.com