FAQs

How can I contact Lomulusa?

You can reach us anytime at support@lomulusa.com.

Our support team is happy to help and usually replies within 24 hours on business days.
Do you ship internationally?

Yes. We ship to most countries worldwide.
Where do you ship from?

Orders are shipped from our international fulfillment partners to ensure reliable delivery across regions.
Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible after placing it.

Once an order has been processed or shipped, it may no longer be possible to make changes.

If your order has already shipped, you can still return it under our 30-Night Comfort Guarantee.
What payment methods do you accept?

We accept all major payment methods, including:

  • Visa
  • Mastercard
  • American Express
  • PayPal

All payments are securely processed.
When will my order be processed?

Orders are typically processed within 1–3 business days.

Processing times may be slightly longer during sales or holidays.

Orders are processed Monday to Friday, excluding weekends and public holidays.
How long does delivery take?

Estimated delivery times vary by location:

  • Europe: 5–7 business days
  • United States & Canada: 5-7 business days
  • United Kingdom: 6–10 business days
  • Australia & New Zealand: 8–12 business days
  • Rest of World: 10–20 business days

These are estimated timeframes. Occasional delays can occur due to customs, weather, or peak shipping periods.
How can I track my order?

Once your order ships, you’ll receive a tracking number by email.

You can track your order anytime using our Track Your Order page or via 17TRACK.

Please allow 24–72 hours for tracking updates to appear.
What if my order hasn’t arrived?

If your order hasn’t arrived within the estimated delivery window, please contact us at support@lomulusa.com and we’ll look into it for you.
Will I be charged customs duties or taxes?

Depending on your country, customs duties or import taxes may apply.

These fees are set by local authorities and are not included in our prices.

We are not responsible for delays caused by customs clearance.
How do returns work?

If your order arrives damaged, incorrect, or incomplete, please contact us within 7 days of delivery.

Include:

  • Your order number
  • A brief description
  • Photos if possible

We’ll resolve the issue as quickly as possible.
When will I receive my refund?

Once a return is received and approved, refunds are issued to the original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.